For airport and train station pickups, you have a complimentary wait time of 60 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.

The prices shown are always per vehicle and include all taxes, gratuities, and fees. The maximum number of passengers and bags which can comfortably fit in each vehicle is shown under each car class. The number of passengers does not affect the price.

• Cancellation 2 days prior before 6:00 pm: no charge (except special conditions)
• Cancellation 2 days prior between 6:00 pm and 12:00 am: 30% of the service requested
• Cancellation 1 day prior between 12:01 am and 06:00 pm: 50% of the service requested
• Cancellation 1 day prior between 06:01 pm and the day itself: 100% of the service requested

It is not possible to add extra stops to a one-way/transfer booking. If you wish to make one or more stopovers during your ride, we recommend an hourly ride booking. Please list the stops that you would like to make in the Notes for the driver box.

You can change the car class, date, time and location of pickup, dropoff location, and additional information. To make changes on the website, click on RIDES at the top of the page and select the ride that you would like to make changes to. You will then see a page with the details of your ride, where you can make changes. To make changes to your ride in one of our apps, select your next upcoming ride from the home screen or select RIDES to choose from any one of your upcoming rides. Once you’ve selected a ride, you will see a screen with the ride details, and can then make changes to them. For one-way rides you can make changes up to one hour before the pickup time, and for hourly rides you can make changes up to 24 hours before the pickup time.